Last Updated: August 10, 2026

At SOLEA, we want you to be satisfied with your purchase. This Refund Policy explains when returns, exchanges, and refunds may be available.

1. Returns

Eligible products may be returned within the applicable return period stated on our website or order confirmation.

To be eligible for a return, products should generally be unused, in their original condition, and accompanied by the original packaging and proof of purchase.

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

2. How to Request a Return

To request a return, please contact us with your order number and details of the product you wish to return.

We will provide instructions regarding the return process and, where applicable, the return address.

Please do not send products back without contacting us first.

3. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and clear photographs of the issue.

We will review the situation and, where appropriate, arrange a replacement, exchange, or refund.

5. Non-Refundable Items

Some items may be excluded from refunds or returns, including products that are:

• Used or damaged after delivery

• Missing original packaging or accessories

• Customized or made specifically to order

• Returned outside the applicable return period

• Otherwise identified as non-returnable at the time of purchase

6. Return Shipping

Unless the item is defective, damaged, or incorrectly supplied, return shipping costs may be the customer’s responsibility.

Where SOLEA is responsible for an incorrect, defective, or damaged item, we will provide appropriate instructions regarding return shipping.

7. Exchanges

Where available, exchanges may be offered for eligible products. Availability depends on product stock and the applicable return conditions.

8. Sale & Promotional Items

Products purchased during sales or promotional campaigns may be subject to specific return or refund conditions. Any applicable restrictions will be communicated at the time of purchase.

9. Refund Delays

If your refund has been approved but has not appeared in your account, please first check with your bank or payment provider, as processing times can vary.

If you still have not received your refund, please contact us.

10. Contact Us

If you have questions about a return, exchange, or refund, please contact SOLEA using the contact information provided on our website.

We appreciate your business and are committed to providing a fair and straightforward customer experience.